Before contacting us, please search through the most frequently asked questions below.
FAST Trusted Traveler Program FAQS (14)
If you applied for your FAST pass using our services we will schedule your FAST appointment for you at a time and date convenient for you. If you registered for FAST online using the GOES enrolment system you must schedule your interview yourself once you have been conditionally approved. You have to keep checking in to your GOES account to see if your status has been changed and you must be PC literate in order to use the system.
NEXUS Trusted Traveler Program FAQS (33)
There are two ways you can get a Nexus card. You can apply for Nexus online with the government site known as GOES or you can download the IVT simplified version of the Nexus application form and we will file it on your behalf. If you file online with the government you must ensure that you understand and answer all of the questions and that you provide detailed information, which can be supported by documents at your Nexus interview.
There is no cost to replace a NEXUS card that is not working at the lane. The NEXUS member should contact theNexus Enrolment Center to report that the card is not working. The enrolment center will ensure that card is replaced.
Immigration Visa & Travel Services
1608 S. Ashland Ave # 99553,
Chicago, IL 60608
(Do not send applications to our office! All forms must be electronically submitted by e-mail or fax!)
IVT Customer Service Agents:
Dolores Green, Lucy Johnson
IVT Border Crossing Agents:
Ruth Logan, Olga Romanova, Pedro Ramon Pousada
IVT Visa Application and Appointment Specialists:
Silvia Kachinski, Aardash Shiva
Terms and Conditions
Please refer to our terms and conditions before purchasing IVT services. By clicking the download link and paying the PayPal fees, you are agreeing to purchase a download pack or application form service from IVT. IVT is not a US government agency or related to any US government agency. IVT is not involved in the processing of your US visa, trusted traveler program or passport. The PayPal fee you are agreeing to is the fee for IVT’s services as a private company. There may be additional government fees to pay for the services you are downloading – these fees are explained on this webpage and within the application packs when you click the ‘Download Application’ button. We issue refunds under specific conditions. Check the Terms and Conditions page for more details. Please email us at email@example.com with your refund request. IVT is not accountable for any information given in the application pack, nor are we liable for any omissions or errors. The maximum liability for any circumstance will not exceed the purchase price.