Before contacting us, please search through the most frequently asked questions below.
FAST Trusted Traveler Program FAQS (14)
Yes you can reapply as many times as you wish but you must allow a full 90 days to elapse from the date printed on your denial letter. You should address the reasons why you were denied in the first place; if you have a criminal record you should get either a US waiver of admissibility or a Canadian pardon or in some cases both before you reapply. IVT offer a 50% discount off our standard filing fee for FAST denials providing you can give us your GOES ID and password. Click here to take advantage of this offer.
You can print off a FAST application form here and fill it in by hand. The form is a simplified version of the online form and much better for those people who hate online forms.
NEXUS Trusted Traveler Program FAQS (33)
You can get a refund from IVT if you have not submitted your application form or if you have just made the PayPal transaction and then changed your mind. If you have submitted an application form and you have received an email from us saying that it has been submitted we cannot refund your fee. If you would like a refund and have not yet received the ‘Application Submitted’ email, please email us at email@example.com
Nexus cards can be used for travel by land, air and sea between Canada and the United States, so yes it is an air pass card. If you intend on using your Nexus pass for air travel you must make sure you have had an iris scan at one of the designated Nexus interview centers. You cannot use the card at an airport if you are returning from a country other than the US or Canada.
Immigration Visa & Travel Services
1608 S. Ashland Ave # 99553,
Chicago, IL 60608
(Do not send applications to our office! All forms must be electronically submitted by e-mail or fax!)
IVT Customer Service Agents:
Dolores Green, Lucy Johnson
IVT Border Crossing Agents:
Ruth Logan, Olga Romanova, Pedro Ramon Pousada
IVT Visa Application and Appointment Specialists:
Silvia Kachinski, Aardash Shiva
Terms and Conditions
Please refer to our terms and conditions before purchasing IVT services. By clicking the download link and paying the PayPal fees, you are agreeing to purchase a download pack or application form service from IVT. IVT is not a US government agency or related to any US government agency. IVT is not involved in the processing of your US visa, trusted traveler program or passport. The PayPal fee you are agreeing to is the fee for IVT’s services as a private company. There may be additional government fees to pay for the services you are downloading – these fees are explained on this webpage and within the application packs when you click the ‘Download Application’ button. We issue refunds under specific conditions. Check the Terms and Conditions page for more details. Please email us at firstname.lastname@example.org with your refund request. IVT is not accountable for any information given in the application pack, nor are we liable for any omissions or errors. The maximum liability for any circumstance will not exceed the purchase price.