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Before contacting us, please search through the most frequently asked questions below.

NEXUS Trusted Traveler Program FAQS (33)

You should contact one of the  Enrolment Centers to report the damage and to apply for a new one.

The reasons for NEXUS pass denials are many and varied. Some reasons for being denied NEXUS revolve around applicant’s inability to complete the online NEXUS application form accurately and completely, others revolve around a criminal past or disqualification on the grounds of time spent in the country of residence. If you have been denied a NEXUS card and can provide us with your GOES ID and password, we will process your re-application for NEXUS for you at half of the cost of our standard NEXUS service.

FAST Trusted Traveler Program FAQS (14)

The interview varies between enrolment centers; you will be asked many of the questions that you have answered on your FAST application form. Whilst this is frustrating you should answer the interview questions politely and truthfully. The questions asked at the interview are straightforward.

Your FAST interview will take place at one of the FAST enrolment centers. You can choose the location that best suits you.


Immigration Visa & Travel Services


1608 S. Ashland Ave # 99553,
Chicago, IL 60608
(Do not send applications to our address! All forms must be electronically submitted by e-mail or fax!)

Fax: 1-877-770-7096
Tel: 1-800-320-0190


Terms and Conditions

Please refer to our terms and conditions before purchasing IVT services. By clicking the download link and paying the PayPal fees, you are agreeing to purchase a download pack or application form service from IVT. IVT is not a US government agency or related to any US government agency. IVT is not involved in the processing of your US visa, trusted traveler program or passport. The PayPal fee you are agreeing to is the fee for IVT’s services as a private entity. There may be additional government fees to pay for the services you are downloading – these fees are explained on this webpage and within the application packs when you click the ‘Download Application’ button. We issue refunds under specific conditions. Check the Terms and Conditions page for more details. Please email us at with your refund request. IVT is not accountable for any information given in the application pack, nor are we liable for any omissions or errors. The maximum liability for any circumstance will not exceed the purchase price.