Before contacting us, please search through the most frequently asked questions below.
FAST Trusted Traveler Program FAQS (14)
Your FAST interview will take place at one of the FAST enrolment centers. You can choose the location that best suits you.
It is valid for 5 years from the date of issue after which time it must be renewed. You can renew FAST pass by applying online through the government enrolment system known as GOES. You will have to submit a new application and the process is exactly the same as if you were a first time applicant. If you need a simplified version of the government FAST application form you can use IVT’s services.
NEXUS Trusted Traveler Program FAQS (33)
Yes, this is not a problem if one person fills out multiple applications. If you file with IVT you do not have to fill out every section of the application for every family member e.g. if you all live at the same address. If you apply online using the GOES system you will have to make a separate application for each family member and fill out every section – the average time spent filling out an online Nexus application is 1.5 hours so if there are quite a few of you it could very time consuming doing it yourself.
You must update all contact details as well as any amendments or changes to your documentation e.g. new passport, driver’s license, permanent resident cards etc. If you receive a criminal conviction (other than a traffic violation) you must also inform Nexus. You can do this by calling in to one of the Enrolment Centers.
Immigration Visa & Travel Services
1608 S. Ashland Ave # 99553,
Chicago, IL 60608
(Do not send applications to our office! All forms must be electronically submitted by e-mail or fax!)
IVT Customer Service Agents:
Dolores Green, Lucy Johnson
IVT Border Crossing Agents:
Ruth Logan, Olga Romanova, Pedro Ramon Pousada
IVT Visa Application and Appointment Specialists:
Silvia Kachinski, Aardash Shiva
Terms and Conditions
Please refer to our terms and conditions before purchasing IVT services. By clicking the download link and paying the PayPal fees, you are agreeing to purchase a download pack or application form service from IVT. IVT is not a US government agency or related to any US government agency. IVT is not involved in the processing of your US visa, trusted traveler program or passport. The PayPal fee you are agreeing to is the fee for IVT’s services as a private company. There may be additional government fees to pay for the services you are downloading – these fees are explained on this webpage and within the application packs when you click the ‘Download Application’ button. We issue refunds under specific conditions. Check the Terms and Conditions page for more details. Please email us at firstname.lastname@example.org with your refund request. IVT is not accountable for any information given in the application pack, nor are we liable for any omissions or errors. The maximum liability for any circumstance will not exceed the purchase price.