Before contacting us, please search through the most frequently asked questions below.
FAST Trusted Traveler Program FAQS (14)
If you are a Canadian citizen you do not need a b1 visa to cross the US Canada border or the US Mexican border providing your stay does not exceed 90 days. If you are a Canadian permanent resident you may need a visa to cross but this depends on your nationality and whether your home country has a visa waiver agreement with the US. If you are a permanent resident applying for a FAST card you must show your US visa to the officer at the FAST interview.
The interview varies between enrolment centers; you will be asked many of the questions that you have answered on your FAST application form. Whilst this is frustrating you should answer the interview questions politely and truthfully. The questions asked at the interview are straightforward.
NEXUS Trusted Traveler Program FAQS (33)
You must call in to one of the Enrolment Centers and report your loss. There is a fee to reissue your card. You should not apply for a new card using the Nexus application because this will cancel your membership to the program.
Immigration Visa & Travel Services
1608 S. Ashland Ave # 99553,
Chicago, IL 60608
(Do not send applications to our office! All forms must be electronically submitted by e-mail or fax!)
IVT Customer Service Agents:
Dolores Green, Lucy Johnson
IVT Border Crossing Agents:
Ruth Logan, Olga Romanova, Pedro Ramon Pousada
IVT Visa Application and Appointment Specialists:
Silvia Kachinski, Aardash Shiva
Terms and Conditions
Please refer to our terms and conditions before purchasing IVT services. By clicking the download link and paying the PayPal fees, you are agreeing to purchase a download pack or application form service from IVT. IVT is not a US government agency or related to any US government agency. IVT is not involved in the processing of your US visa, trusted traveler program or passport. The PayPal fee you are agreeing to is the fee for IVT’s services as a private company. There may be additional government fees to pay for the services you are downloading – these fees are explained on this webpage and within the application packs when you click the ‘Download Application’ button. We issue refunds under specific conditions. Check the Terms and Conditions page for more details. Please email us at firstname.lastname@example.org with your refund request. IVT is not accountable for any information given in the application pack, nor are we liable for any omissions or errors. The maximum liability for any circumstance will not exceed the purchase price.