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Before contacting us, please search through the most frequently asked questions below.

NEXUS Trusted Traveler Program FAQS (33)

You must update all contact details as well as any amendments or changes to your documentation e.g. new passport, driver’s license, permanent resident cards etc. If you receive a criminal conviction (other than a traffic violation) you must also inform Nexus. You can do this by calling in to one of the Enrolment Centers.

No, you cannot apply for Nexus unless you are a Canadian citizen or permanent resident card holder who has a visa for the United States and you must have lived in either Canada of the US or both for the last three years.

FAST Trusted Traveler Program FAQS (14)

Yes. FAST card is an alternative passport when driving between the Canada, the USA and Mexico. Under the Western Hemisphere Travel Initiative (Canada is a participant) the FAST card along with the enhanced driver’s license, the NEXUS card  and Mexican SENTRI pass are recognized as acceptable equivalent documents to a valid passport. This law was brought into force on June 1, 2009.

If you have a criminal record or have violated immigration laws you will not qualify for a FAST driver pass because you will not be considered a low risk driver. It doesn’t matter how long ago your offense was committed or how minor it may seem (parking violations do not count against you on the FAST program) unless you have a US waiver of inadmissibility and or a Canadian pardon you will not be allowed to cross. 


Immigration Visa & Travel Services


1608 S. Ashland Ave # 99553,
Chicago, IL 60608
(Do not send applications to our address! All forms must be electronically submitted by e-mail or fax!)

Phone: (877) 770 – 7096

Fax: (877) 770 – 7096



Terms and Conditions

Please refer to our terms and conditions before purchasing IVT services. By clicking the download link and paying the PayPal fees, you are agreeing to purchase a download pack or application form service from IVT. IVT is not a US government agency or related to any US government agency. IVT is not involved in the processing of your US visa, trusted traveler program or passport. The PayPal fee you are agreeing to is the fee for IVT’s services as a private entity. There may be additional government fees to pay for the services you are downloading – these fees are explained on this webpage and within the application packs when you click the ‘Download Application’ button. We issue refunds under specific conditions. Check the Terms and Conditions page for more details. Please email us at with your refund request. IVT is not accountable for any information given in the application pack, nor are we liable for any omissions or errors. The maximum liability for any circumstance will not exceed the purchase price.