Contact Us


Before contacting us, please search through the most frequently asked questions below.

FAST Trusted Traveler Program FAQS (14)

You can print off a FAST application form here and fill it in by hand. The form is a simplified version of the online form and much better for those people who hate online forms.

If you applied for your FAST pass using our services we will schedule your FAST appointment for you at a time and date convenient for you. If you registered for FAST online using the GOES enrolment system you must schedule your interview yourself once you have been conditionally approved. You have to keep checking in to your GOES account to see if your status has been changed and you must be PC literate in order to use the system.

NEXUS Trusted Traveler Program FAQS (33)

There are two fees that must be paid in order to apply for the NEXUS program:

1. IVT service fee (paid through PayPal) of $129.99 for your application review, checks, processing and monitoring.
2. Customs and Border Protection fee of $50, which is paid with the credit card you provided on the application form. This fee covers your background and law enforcement checks and is non-refundable.

Biometric data is collected at the Nexus interview. It is a way of using a person’s unique physical characteristics to validate their identity. Nexus biometric data consists of taking digital fingerprints, an iris scan if the pass is to be used for air travel and a facial photograph; this info is stored on your Nexus card along with the other details provided on your application form.  The process is non-invasive and takes a few minutes to complete. You can refuse to have the iris scan done but you cannot refuse the fingerprinting or photo.


Immigration Visa & Travel Services


1608 S. Ashland Ave # 99553,
Chicago, IL 60608
(Do not send applications to our office! All forms must be electronically submitted by e-mail or fax!)

Fax: 1-877-770-7096
Tel: 1-800-320-0190

Staff Directory

IVT Customer Service Agents: 
Dolores Green, Lucy Johnson

IVT Border Crossing Agents:
Ruth Logan, Olga Romanova, Pedro Ramon Pousada

IVT Visa Application and Appointment Specialists:
Silvia Kachinski, Aardash Shiva


Terms and Conditions

Please refer to our terms and conditions before purchasing IVT services. By clicking the download link and paying the PayPal fees, you are agreeing to purchase a download pack or application form service from IVT. IVT is not a US government agency or related to any US government agency. IVT is not involved in the processing of your US visa, trusted traveler program or passport. The PayPal fee you are agreeing to is the fee for IVT’s services as a private company. There may be additional government fees to pay for the services you are downloading – these fees are explained on this webpage and within the application packs when you click the ‘Download Application’ button. We issue refunds under specific conditions. Check the Terms and Conditions page for more details. Please email us at with your refund request. IVT is not accountable for any information given in the application pack, nor are we liable for any omissions or errors. The maximum liability for any circumstance will not exceed the purchase price.