Trusted Traveler FAQS

NEXUS Trusted Traveler Program FAQS (33)

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Once your information has been submitted to the Canadian and US border authorities your details will be checked by law enforcement agencies in both countries. The information is also checked for accuracy and completeness against numerous other government databases to ensure that you really are the person you say you are on the application form. If you fit the Nexus requirements your application is conditionally approved and you must schedule an interview at one of the Nexus interview centers. IVT can help you submit an accurate and detailed application form and schedule your interview for you. Click here to get started.


You can get a refund from IVT if you have not submitted your application form or if you have just made the PayPal transaction and then changed your mind. If you have submitted an application form and you have received an email from us saying that it has been submitted we cannot refund your fee. If you would like a refund and have not yet received the ‘Application Submitted’ email, please email us at info@immigrationvisaforms.com


Nexus cards can be used for travel by land, air and sea between Canada and the United States, so yes it is an air pass card. If you intend on using your Nexus pass for air travel you must make sure you have had an iris scan at one of the designated Nexus interview centers. You cannot use the card at an airport if you are returning from a country other than the US or Canada.


There are two fees that must be paid in order to apply for the NEXUS program:

1. IVT service fee (paid through PayPal) of $129.99 for your application review, checks, processing and monitoring.
and 
2. Customs and Border Protection fee of $50, which is paid with the credit card you provided on the application form. This fee covers your background and law enforcement checks and is non-refundable.


Biometric data is collected at the Nexus interview. It is a way of using a person’s unique physical characteristics to validate their identity. Nexus biometric data consists of taking digital fingerprints, an iris scan if the pass is to be used for air travel and a facial photograph; this info is stored on your Nexus card along with the other details provided on your application form.  The process is non-invasive and takes a few minutes to complete. You can refuse to have the iris scan done but you cannot refuse the fingerprinting or photo.


There are two ways you can get a Nexus card. You can apply for Nexus online with the government site known as GOES or you can download the IVT simplified version of the Nexus application form and we will file it on your behalf. If you file online with the government you must ensure that you understand and answer all of the questions and that you provide detailed information, which can be supported by documents at your Nexus interview.


There is no cost to replace a NEXUS card that is not working at the lane. The NEXUS member should contact theNexus Enrolment Center to report that the card is not working. The enrolment center will ensure that card is replaced.


Yes you can reapply as many times as you wish but you must allow a full 90 days to elapse from the date printed on your denial letter. You should address the reasons why you were denied in the first place; if you have a criminal record you should get either a US waiver of admissibility or a Canadian pardon or in some cases both before you reapply. IVT offer a 50% discount off our standard filing fee for Nexus denials providing you can give us your GOES ID and password. Click here to take advantage of this offer.


No. You cannot use the Nexus lane if the people you are travelling with do not have a Nexus pass. If you drop the non-Nexus card holders off before the border and you are caught your Nexus card will be revoked and you will never qualify for a new one because you have broken the trusted traveler rules. The best thing to do is use the ordinary lanes and encourage your friends and family to get Nexus!


FAST Trusted Traveler Program FAQS (14)

There are two ways you can get a FAST pass. You can apply for FAST online with the government site known as GOES or you can download the simplified version of the FAST application form and we will file it on your behalf. If you file online with the government you must ensure that you understand and answer all of the questions and that you provide detailed information, which can be supported by documents at your FAST interview.


Yes you can reapply as many times as you wish but you must allow a full 90 days to elapse from the date printed on your denial letter. You should address the reasons why you were denied in the first place; if you have a criminal record you should get either a US waiver of admissibility or a Canadian pardon or in some cases both before you reapply. IVT offer a 50% discount off our standard filing fee for FAST denials providing you can give us your GOES ID and password. Click here to take advantage of this offer.


You can print off a FAST application form here and fill it in by hand. The form is a simplified version of the online form and much better for those people who hate online forms.


If you applied for your FAST pass using our services we will schedule your FAST appointment for you at a time and date convenient for you. If you registered for FAST online using the GOES enrolment system you must schedule your interview yourself once you have been conditionally approved. You have to keep checking in to your GOES account to see if your status has been changed and you must be PC literate in order to use the system.


This lane can only be used by truck drivers who hold a FAST pass. It allows them to cross the border quickly without long queues and lots of questions at customs and immigration. The equivalent lane for passenger vehicles is the NEXUS lane in the North and the SENTRI lane in the South.


The speed pass is called FAST card, which stands for ‘Free And Secure Trade.’ It is issued to low risk truckers who apply to join the FAST program. It allows truckers to cross from Canada into the United States and Mexico by using dedicated FAST lanes. Truck drivers who hold the card have less customs and immigration paperwork to contend with and do not have to wait in line at the border.


Yes. FAST card is an alternative passport when driving between the Canada, the USA and Mexico. Under the Western Hemisphere Travel Initiative (Canada is a participant) the FAST card along with the enhanced driver’s license, the NEXUS card  and Mexican SENTRI pass are recognized as acceptable equivalent documents to a valid passport. This law was brought into force on June 1, 2009.


If you have a criminal record or have violated immigration laws you will not qualify for a FAST driver pass because you will not be considered a low risk driver. It doesn’t matter how long ago your offense was committed or how minor it may seem (parking violations do not count against you on the FAST program) unless you have a US waiver of inadmissibility and or a Canadian pardon you will not be allowed to cross. 


If you are a Canadian citizen you do not need a b1 visa to cross the US Canada border or the US Mexican border providing your stay does not exceed 90 days. If you are a Canadian permanent resident you may need a visa to cross but this depends on your nationality and whether your home country has a visa waiver agreement with the US. If you are a permanent resident applying for a FAST card you must show your US visa to the officer at the FAST interview.


The interview varies between enrolment centers; you will be asked many of the questions that you have answered on your FAST application form. Whilst this is frustrating you should answer the interview questions politely and truthfully. The questions asked at the interview are straightforward.


IVT does not guarantee approval for any Trusted Traveler program. Inaccurate or incomplete NEXUS pass application forms are automatically denied access to the NEXUS cards program.

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