Immigration Visa and Travel (IVT) advises that the Global Entry, TSA Precheck, NEXUS, SENTRI and FAST trademarks are owned by DHS. Use of DHS-owned trademarks does not imply endorsement by DHS, or the Transportation Security Administration. This website is not affiliated with the Department of Homeland Security (“DHS”) or the Transportation Security Administration.
Privacy Policy
Your data and identity security are our top priorities. This Privacy Policy document contains types of information that are collected and recorded by us and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in on this website. This policy does not apply to any information collected offline or via channels other than this website.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on this website. This policy does not apply to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. Please check out our Terms and Conditions.
Log Files
We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
. We use Session Cookies to operate our Service. A session cookie exists only in temporary memory while the user navigates the website. Web browsers normally delete session cookies when the user closes the browser.
Preference Cookies. We use Preference Cookies which enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Security Cookies. We use Security Cookies for security purposes. Secure cookies are a type of HTTP cookie that has a Secure attribute set, which limits the scope of the cookie to “secure” channels (where “secure” is defined by the user agent, typically a web browser). When a cookie has the Secure attribute, the user agent will include the cookie in an HTTP request only if the request is transmitted over a secure channel (typically HTTPS). Although seemingly useful for protecting cookies from active network attackers, the Secure attribute protects only the cookie’s confidentiality.
You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
For more general information on cookies, please read “What Are Cookies”.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to some of your Personal Data (IP address, browser, operating system, etc) only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Analytics services such as Google Analytics, Microsoft Analytics, Clicky, Smartlook, and Hotjar are web analytics services that track and report website traffic. Analytics services use the data collected to track and monitor the use of our Service. This data is shared with other services to contextualize and personalize the ads appearing on its advertising network.
For more information on the privacy practices of the above analytic services, please visit the Privacy & Terms web page at each of the above-named sites.
Payments
Your credit card information is used solely to pay the government fees for your Trusted Traveler membership. The payment processor we work with is Authorize. Their Privacy Policy can be viewed on their web site.
The information you give to Authorize (password, credit card, etc.) cannot be accessed by us. Authorize.com is an independent website with its Privacy Policy.
Our agents do not store or write down any credit card information. Any email containing credit card information is deleted immediately after we have paid your government fees or upon your cancelation of the service.
We utilize suitable physical, electronic, and administration strategies to shield and secure the data we gather on the web. Such strategies incorporate the most recent in encryption engineering, antivirus software, and firewall protection.
Your credit card information is used solely to pay the government fees for your Trusted Traveler membership.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business deletes any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. We do not sell any data from the visitors and applicants who use this website.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the email address at the Contact Us page.
GDPR Data Protection Rights
Visitors and applicants using this site who reside permanently in the European Union are entitled to certain data protection rights. Every user from the EU is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the email address at the Contact Us page.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Applications from persons under the age of 18 need the consent of a parent or legal guardian – there is a section on the application form, which must be filled out by the parent or guardian. Applications that do not contain this information are destroyed, although we will attempt to contact the person who sent the application to obtain this consent.
We do not knowingly collect any Personal Identifiable Information from children under the age of 13. Parents may file applications on behalf of their children. Children over 13 who may be submitting their own application must have a parent or guardian fill out the consent section of the form. A parent or guardian must attend any interviews with their child. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Information we collect
The personal information that you are asked to provide and the reasons why you are asked to provide it are to file your application form.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you fill out one of the application forms on our website, we may ask for your contact information, including but not limited to items such as name, date of birth, address, email address, and telephone number.
The web server automatically collects ‘IP-addresses’. Your IP-address is a number with which computers on the network can identify your computer, so that data (such as Internet pages) can be sent to your computer. It is not possible to identify someone personally via the IP-address.
The only information we hold about you is the information you listed on your application form. We use this information to apply for your Trusted Traveler membership by entering the data onto the government database. We may also send the front page of the application, where you gave consent to use our service, to PayPal if you make a chargeback against the use of our service with them.
You have the right to have your data deleted from our database at any time. All data (except for your email address, the program you applied for, and your name) from the application form you have filled out and the emails you send are permanently deleted after 90 days.
Your name, email address, PASSID, and the LOGIN.GOV access codes are stored on our secure encrypted database. We use this information to communicate with you during the application process and to check your application status at your request. We also keep this information to remind you to renew your membership. You can ask for them to be deleted from our database at any time.
We do not print copies of your application form or emails. This information is always kept digital and in a secured encrypted environment.
We do not operate a call center; you will never be contacted by phone by anyone from our company.
If you cancel our service before we process your application, your information is immediately deleted from our database, however, a residual copy may be held on one of Google’s encrypted servers for up to 60 days. Only Google has access to this information. If you cancel our service after your application has been submitted to the government, we will retain your application to use as proof of your consent to our service.
If you send an application and do not pay our service fee, we will contact you via email and hold your application for 21 days in the anticipation that you will make payment. Your application form will be deleted after this period if you fail to pay the service fee. You may however cancel the service and ask for your information to be deleted.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
How we use your information
We use the information we collect in various ways, including to:
- Provide the Trusted Traveler application form filing service that we advertise.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you including for customer service, to provide you with renewal information and other information relating to the Trusted Traveler service that we have provided.
We reserve the right to update and amend our Privacy Policy.
TRUSTED TRAVELER FORMS SERVICE
Primarily, our firm provides checking, processing, and filing for all Trusted Traveler forms offered by the U.S. govt.
However, you should read our terms of service before you use us to process your Trusted Traveler form.
Therefore, please understand that we’re not in any way hired by or related to the U.S. govt. We’re a private company that offers a form filing service for a fee. The cost of our service is extra to the govt fee.
We only check and file your form. Our company can’t alter any decision made by the govt about your application. Additionally, we can’t expedite your Trusted Traveler application.
You have the right to use the US government directly to process your Trusted Traveler form. However, if you exercise this right, you will not get the step-by-step guidance that we provide.
The current wait-time for program membership varies. Firstly, you can get TSA Precheck membership in a week.
However, SENTRI membership can take up to a year. Global Entry, FAST and NEXUS take around 4-8 months. You must attend an interview at an enrollment center. Renewal clients may not be called to interview.
WHAT TRUSTED TRAVELER FORMS DO
Firstly, we set up your govt security profile
Then, we meticulously error-check your data
Additionally, we provide you with relevant information alerts
When your form is ready, we provide free application submission
We get you to the ’Pending Review’ stage within 48 hours
Next, we email your security login information to take control of your profile
If you want, we can offer assistance with interview scheduling
We’re happy to give you help with denied applications
Your questions are answered every step of the way
We deal with the government on your behalf as much as possible
No crashing forms. Our website is secure and efficient
Fast and fair refund policy
Finally, we provide data security & privacy
TRUSTED TRAVELER FORMS REFUNDS
We strive to provide a unique and professional service for all of our clients.
You should feel satisfied that the level of service we provided to you was the same as we described in our terms of service. You can read this on the disclaimer on our application form.
The agents who work on your application aim to give you professional, gold star assistance. They are happy to guide you throughout the application process.
To apply for a refund, just email us at [email protected]
We’ll get back to you within 24 hours.
Please be aware that you have 90 days to claim your refund.
You will not receive a refund faster than this. We always answer your request within 24 hours.
If you cancel our service, we delete your Trusted Traveler form from our database within 24 hours.
Check out our privacy policy for more info.
Additionally, we can’t be made liable for anything above our service fee.
Furthermore, we can’t refund the obligatory U.S. government fee Trusted Traveler fees, which you can find listed on our fees page.
