Immigration Visa and Travel (IVT) advises that the Global Entry, TSA Precheck, NEXUS, SENTRI and FAST trademarks are owned by DHS. Use of DHS-owned trademarks does not imply endorsement by DHS, or the Transportation Security Administration. This website is not affiliated with the Department of Homeland Security (“DHS”) or the Transportation Security Administration.
CONTACT US
We’re here to help you throughout the Trusted Traveler process providing you use our paid-for service.
If you applied directly with the government, or using another third party site, we cannot offer our assistance to you.
E-mail: [email protected]
Reach out if you have any questions or need assistance. If you contact us about a refund, please write REFUND in the subject field. We will process your request within 48 hours.
We are a processing site. Consequently, we do not operate a call center center. Nevertheless, you can email us if you require a refund. Likewise, if you have a specific question about an application submitted or about how to fill out an application form please send an email.
Trusted Traveler Forms Refund Policy
Reach out to us by email if you require a service fee refund
Refunds issued within 24 hours
Faster than chargebacks or disputes
You have 90 days to claim a refund
Add your name and refund to the subject of your email
Your application is deleted from our database within 24 hours of cancelation
Please note we cannot refund the govt fee
We are only liable for our service fee of $154.99 (per person)
TRUSTED TRAVELER FORMS SERVICE
Primarily, our firm provides checking, processing, and filing for all Trusted Traveler forms offered by the U.S. govt.
However, you should read our terms of service before you use us to process your Trusted Traveler form.
Therefore, please understand that we’re not in any way hired by or related to the U.S. govt. We’re a private company that offers a form filing service for a fee. The cost of our service is extra to the govt fee.
We only check and file your form. Our company can’t alter any decision made by the govt about your application. Additionally, we can’t expedite your Trusted Traveler application.
You have the right to use the US government directly to process your Trusted Traveler form. However, if you exercise this right, you will not get the step-by-step guidance that we provide.
The current wait-time for program membership varies. Firstly, you can get TSA Precheck membership in a week.
However, SENTRI membership can take up to a year. Global Entry, FAST and NEXUS take around 4-8 months. You must attend an interview at an enrollment center. Renewal clients may not be called to interview.
WHAT TRUSTED TRAVELER FORMS DO
Firstly, we set up your govt security profile
Then, we meticulously error-check your data
Additionally, we provide you with relevant information alerts
When your form is ready, we provide free application submission
We get you to the ’Pending Review’ stage within 48 hours
Next, we email your security login information to take control of your profile
If you want, we can offer assistance with interview scheduling
We’re happy to give you help with denied applications
Your questions are answered every step of the way
We deal with the government on your behalf as much as possible
No crashing forms. Our website is secure and efficient
Fast and fair refund policy
Finally, we provide data security & privacy
TRUSTED TRAVELER FORMS REFUNDS
We strive to provide a unique and professional service for all of our clients.
You should feel satisfied that the level of service we provided to you was the same as we described in our terms of service. You can read this on the disclaimer on our application form.
The agents who work on your application aim to give you professional, gold star assistance. They are happy to guide you throughout the application process.
To apply for a refund, just email us at [email protected]
We’ll get back to you within 24 hours.
Please be aware that you have 90 days to claim your refund.
You will not receive a refund faster than this. We always answer your request within 24 hours.
If you cancel our service, we delete your Trusted Traveler form from our database within 24 hours.
Check out our privacy policy for more info.
Additionally, we can’t be made liable for anything above our service fee.
Furthermore, we can’t refund the obligatory U.S. government fee Trusted Traveler fees, which you can find listed on our fees page.
